Refund Policy

Refund Policy

 

At PLATR, we take great pride in preparing fresh, high‑quality food and delivering an exceptional catering experience for every event. To ensure fairness and clarity for all customers, our refund policy is as follows:

 

Deposits & Payments

 

• A non‑refundable deposit is required to secure your booking. This deposit covers initial preparation, planning, and the reservation of your event date.

• Full payment is due no later than 2 weeks before your event. Orders not paid in full may be cancelled without refund of the deposit.

 

 

Cancellations

 

• More than 14 days before the event: Eligible for a refund of any amount paid beyond the non‑refundable deposit.

• 7–14 days before the event: 50% of the total booking amount may be refunded.

• Less than 7 days before the event: No refund will be issued, as ingredients and preparation costs will have already been incurred.

 

 

Changes to Your Order

 

• Minor adjustments (guest count, dietary needs, menu tweaks) can be made up to 7 days before your event.

• Significant changes requested after this point may not be possible and may incur additional charges.

 

 

Delivery & Acceptance

 

• Upon delivery, you or your designated contact will be asked to confirm that the order has been received in good condition.

• Once the food is accepted at delivery, no refund will be offered.

This includes issues arising after acceptance such as storage, handling, or delays in serving.

 

 

Quality Concerns

 

• If you have any concerns at the moment of delivery, please raise them immediately with our team so we can resolve them on the spot.

• We are committed to ensuring your buffet meets our high standards and your expectations.